What not to say to a fed up customer

Dear UOB credit card,

We have known each other for a good 12years right? (Since 2005) You are probably the first proper relationship I have had ever since I qualify to do so. 

You also have the honour of being the first that I insisted on terminating. 

You are really a piece of work, I remembered that I first requested for the late interest charge wavier after numerous button pressing for a SMS reply (yes, for something as minor as a late charge waiver, why even bother to get someone to speak to me? You have more urgent matters to attend to. I get that) so I received a SMS within 5 working days that my request has been rejected. So I called to get a human to talk to me, apparent this was the second time that I requested for a waiver.  There was a charge on the card for a $10 McDonald bill and subsequently late charge of $60 + interest of a few dollars. The human answering my phone took the mandatory “minutes” on hold to clear with his supervisor and told me that the waiver has been approved. So that should end right? Nope, he went further to inform me that the next time I commit the devious and unforgiving offence of forgetting to pay my bill , I will not be given a reprevive. 

And so the fate would have it, I was travelling and missed the payment date and got the same late charges and interests blah blah blah. 

My fault, so I did the whole robot SMS request for waiver and guess what? My request got rejected. Surprise surprise .

Obi good right? Who asked me to be so forgetful , especially since we have a relationship of 12years behind us.

Of course any relationship expert will tell you that any breakup should be done in person. I did my best and call you up.

And your human voice reminded me that I have to pay off that late charge and interests before I can terminate the card. Well, I made sure I got the total charges paid off, and I did what is needed – cut off this toxic relationship.


So good riddance to you, UOB.  #uobsucks #saynotoUOB 😂